Privacy Policy

Effective Date: July 2026

CloudNorth Systems ("CloudNorth", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website or engage our services.

Our privacy practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti‑Spam Legislation (CASL), and other applicable Canadian privacy requirements.

Information We Collect

• Name, company name and job title
• Email address and telephone number
• Business address
• Information submitted through contact forms
• Support requests and correspondence
• Technical information such as IP address, browser type and website usage analytics

How We Use Your Information

• Respond to enquiries
• Provide managed IT services and technical support
• Prepare quotations and proposals
• Schedule consultations and support sessions
• Improve our services and website
• Meet legal and regulatory obligations
• Send marketing communications where permitted or with your consent

CloudNorth Systems does not sell or rent your personal information.

Cookies

Our website may use cookies and similar technologies to improve performance, understand website usage, and enhance your browsing experience. You may disable cookies in your browser settings.

Information Sharing

We may share information with trusted technology providers and service partners when necessary to deliver our services or comply with legal obligations. These providers are expected to safeguard your information appropriately.

Data Security

We use reasonable administrative, physical, and technical safeguards including access controls, encryption where appropriate, multi-factor authentication, endpoint protection, firewalls, and regular security updates.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Information no longer required is securely deleted or destroyed.

Your Rights

You may request access to, correction of, or updates to your personal information, or withdraw consent where applicable, subject to Canadian law.

Third-Party Websites

Our website may contain links to third-party websites. CloudNorth Systems is not responsible for their privacy practices or content.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.